From Monday 18th March 2024, we would ask that all appointments for urgent or routine doctor-based care are requested via eConsult. 

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Patient News

Changes to the Appointment System

Thank you for taking the time to read this, regarding the changes that are happening at Camberley Heath Centre as of Monday 18th March 2024. For some time, we have been aware that the current appointment system is not working for many of our patients, having listened to feedback. It can be difficult to get through to the practice on the phone and often the appointments have been booked up very early in the day, leading to a request to call back the following day when more appointments are released. This is clearly not satisfactory for our patients nor do we feel it is a clinically safe way of working. 

Based on this and the experience of some other local practices we are moving to a ‘triage’ model. We are aware that this is a very different way of working and will take some adaptation for which we gratefully ask for your support whilst we get this up and running.  We are hopeful that this new system will ensure that patients are seen in the right time frame by an appropriate member of our every growing clinical team and allow fair access for ALL our patient population. 

How do I request an appointment?

As of Monday 18th March 2024, we would ask that all appointments for urgent or routine doctor-based care is requested via eConsult, using the link below or by accessing it via our website: https://camberleyhealthcentre.webgp.com/ 

When can I access e-consult?

This service will be available from 7am-3pm and can be accessed from any computer, laptop or smart device. An eConsult can also be submitted on behalf of someone else e.g. a relative or someone you care for. 

What if I cannot use e-consult?

For those who are unable to complete an eConsult and are unable to ask a family member or friend to complete on their behalf, you can come into the surgery you can complete a paper version or you can speak to our reception team, over the telephone, who will be able to take you through the questions and complete it on your behalf. This means that everyone should be able to request care at Camberley Health Centre, via the new triage system.  

What happens next?

Once submitted, you will receive an acknowledgement and your eConsult will be reviewed by a triaging doctor who will consider the information provided and advise reception as to the most appropriate care required - e.g. an urgent appointment, clinical advice or a routine assessment. You will be contacted with the outcome and if an appointment is required, reception will call YOU to book this, avoiding the need to wait in a phone queue at the practice. Appointments will obviously still be in high demand, however, so please be as flexible as you can to assist reception with booking you in. For urgent appointments there is very limited flexibility around appointment times. 

What information do you need me to provide?

Please help us to help you by completing the eConsult form to the best of your ability and provide as much information as you can so we can make a safe and thorough assessment. We ask that you keep to one issue per eConsult as the questions asked are specific to the initial chosen issue. 

What about appointments for other members of the team?

Please note that you can still call reception to book in to see our: phlebotomist, practice nursing team, clinical pharmacist or first contact physiotherapist.  


How do I request an appointment for my child (age 0-16)?

For children that require a ‘routine’ consultation or advice please submit an eConsult as per the process above. 

For urgent on-the-day requests we ask that all requests go via the ‘healthier together app’. This app will ask you questions regarding your child and offer advice/reassurance or recommend an appointment. If the outcome necessitates an appointment the app will automatically alert the surgery and WE will contact you with an appointment time the same day. 

Please therefore download the app in advance of March 18th, using the following link: 

Healthier Together | Mobile app (nenc-healthiertogether.nhs.uk)

 

Alternative options and services:

There are a range of other services that our patients can access directly, which may be more appropriate, and we would encourage you to consider using: 

Clinical pharmacist: we have an experienced team of clinical pharmacists who can be booked via reception. They are able to carry out medication reviews, pill checks, hypertension reviews, up-titrate medications, deal with medication related queries etc.  

First contact physiotherapist (FCP): Our FCP can be booked directly with reception and can help with many musculoskeletal issues including assessment, diagnosis and advice on managing your symptoms or will refer you onwards, if necessary. Before booking to see the FCP please see if the self-help app - GetUBetter - can assist you with your problem: 

getUBetter - Request Access

Minor Injuries Unit: For sprains/strains, suspected broken bones, bites and stings, scalds and burns and minor head injuries, patients can access the walk-in service at Brants Bridge which is open from 8am to 8pm, 7 days per week. 

Overview - Bracknell Urgent Care Centre - NHS (www.nhs.uk)

Community Pharmacy service: as of the 31st January 2024 you can see your local pharmacy for a number of minor ailments - see the list below. You can self-refer by attending your pharmacy or, if felt appropriate, your submitted eConsult may be triaged and a referral made to this service. The community pharmacists are trained to assess and treat these conditions and can prescribe as needed. If the pharmacist feels that the issue needs further clinical assessment or an alternative approach, they will inform the practice of this. 

 

ConditionAge Range
Otitis Media (Ear Pain)1-17 years
Impetigo1 year or older
Infected Insect Bites1 year or older
Shingles18 years or older
Sore Throat5 years or older
Sinusitis12 years or older
Urinary Tract Infections Women aged 16-64

 

Please be mindful that we will be keeping this new process under constant review and will also seek further input from our patient participation group (if you would like to join this please ask at reception). We do appreciate your feedback; however, please allow us some time to let the new system settle in and allow us all to adapt to the change. We really do hope that this change will provide a better level of access and improve equality and fairness for accessing care at Camberley Health Centre. 

Thank you for your patience during this transition. 

From all at Camberley Health Centre.

 

Thank you for taking the time to read this, regarding the changes that are happening at Camberley Heath Centre as of Monday 18th March 2024. For some time, we have been aware that the current appointment system is not working for many of our patients, having listened to feedback. It can be difficult to get through to the practice on the phone and often the appointments have been booked up very early in the day, leading to a request to call back the following day when more appointments are released. This is clearly not satisfactory for our patients nor do we feel it is a clinically safe way of working. 

Based on this and the experience of some other local practices we are moving to a ‘triage’ model. We are aware that this is a very different way of working and will take some adaptation for which we gratefully ask for your support whilst we get this up and running.  We are hopeful that this new system will ensure that patients are seen in the right time frame by an appropriate member of our every growing clinical team and allow fair access for ALL our patient population. 

How do I request an appointment?

As of Monday 18th March 2024, we would ask that all appointments for urgent or routine doctor-based care is requested via eConsult, using the link below or by accessing it via our website: https://camberleyhealthcentre.webgp.com/ 

When can I access e-consult?

This service will be available from 7am-3pm and can be accessed from any computer, laptop or smart device. An eConsult can also be submitted on behalf of someone else e.g. a relative or someone you care for. 

What if I cannot use e-consult?

For those who are unable to complete an eConsult and are unable to ask a family member or friend to complete on their behalf, you can come into the surgery you can complete a paper version or you can speak to our reception team, over the telephone, who will be able to take you through the questions and complete it on your behalf. This means that everyone should be able to request care at Camberley Health Centre, via the new triage system.  

What happens next?

Once submitted, you will receive an acknowledgement and your eConsult will be reviewed by a triaging doctor who will consider the information provided and advise reception as to the most appropriate care required - e.g. an urgent appointment, clinical advice or a routine assessment. You will be contacted with the outcome and if an appointment is required, reception will call YOU to book this, avoiding the need to wait in a phone queue at the practice. Appointments will obviously still be in high demand, however, so please be as flexible as you can to assist reception with booking you in. For urgent appointments there is very limited flexibility around appointment times. 

What information do you need me to provide?

Please help us to help you by completing the eConsult form to the best of your ability and provide as much information as you can so we can make a safe and thorough assessment. We ask that you keep to one issue per eConsult as the questions asked are specific to the initial chosen issue. 

What about appointments for other members of the team?

Please note that you can still call reception to book in to see our: phlebotomist, practice nursing team, clinical pharmacist or first contact physiotherapist.  


How do I request an appointment for my child (age 0-16)?

For children that require a ‘routine’ consultation or advice please submit an eConsult as per the process above. 

For urgent on-the-day requests we ask that all requests go via the ‘healthier together app’. This app will ask you questions regarding your child and offer advice/reassurance or recommend an appointment. If the outcome necessitates an appointment the app will automatically alert the surgery and WE will contact you with an appointment time the same day. 

Please therefore download the app in advance of March 18th, using the following link: 

Healthier Together | Mobile app (nenc-healthiertogether.nhs.uk)

 

Alternative options and services:

There are a range of other services that our patients can access directly, which may be more appropriate, and we would encourage you to consider using: 

Clinical pharmacist: we have an experienced team of clinical pharmacists who can be booked via reception. They are able to carry out medication reviews, pill checks, hypertension reviews, up-titrate medications, deal with medication related queries etc.  

First contact physiotherapist (FCP): Our FCP can be booked directly with reception and can help with many musculoskeletal issues including assessment, diagnosis and advice on managing your symptoms or will refer you onwards, if necessary. Before booking to see the FCP please see if the self-help app - GetUBetter - can assist you with your problem: 

getUBetter - Request Access

Minor Injuries Unit: For sprains/strains, suspected broken bones, bites and stings, scalds and burns and minor head injuries, patients can access the walk-in service at Brants Bridge which is open from 8am to 8pm, 7 days per week. 

Overview - Bracknell Urgent Care Centre - NHS (www.nhs.uk)

Community Pharmacy service: as of the 31st January 2024 you can see your local pharmacy for a number of minor ailments - see the list below. You can self-refer by attending your pharmacy or, if felt appropriate, your submitted eConsult may be triaged and a referral made to this service. The community pharmacists are trained to assess and treat these conditions and can prescribe as needed. If the pharmacist feels that the issue needs further clinical assessment or an alternative approach, they will inform the practice of this. 

 

ConditionAge Range
Otitis Media (Ear Pain)1-17 years
Impetigo1 year or older
Infected Insect Bites1 year or older
Shingles18 years or older
Sore Throat5 years or older
Sinusitis12 years or older
Urinary Tract Infections Women aged 16-64

 

Please be mindful that we will be keeping this new process under constant review and will also seek further input from our patient participation group (if you would like to join this please ask at reception). We do appreciate your feedback; however, please allow us some time to let the new system settle in and allow us all to adapt to the change. We really do hope that this change will provide a better level of access and improve equality and fairness for accessing care at Camberley Health Centre. 

Thank you for your patience during this transition. 

From all at Camberley Health Centre.

 

6 Mar, 2024
16 Feb, 2024
Important notice to patients visiting Camberley Health Centre

Please note, construction on the external part of the planned refurbishment of Camberley Health Centre is due to start the week commencing 19th February 2024.

Patients visiting the health centre may notice some construction noise. While we will endeavor to minimise disruption to patients and services, some mitigating actions may be needed. We will inform you of any changes to appointments but please attend the centre as usual, unless instructed otherwise.

The refurbishment of the external areas of the health centre will:

Improve access to primary and community care services.

  • Provide a modern and fit-for-purpose integrated care facility for the community.
  • Improve car parking for visitors, including disabled patients.
  • Enhance site security and external lighting.

We will be regularly updating our website with the latest news regarding the external/ internal works, so please check for any updates.

We thank you for your patience and understanding whilst the works are being carried out.

Please note, construction on the external part of the planned refurbishment of Camberley Health Centre is due to start the week commencing 19th February 2024.

Patients visiting the health centre may notice some construction noise. While we will endeavor to minimise disruption to patients and services, some mitigating actions may be needed. We will inform you of any changes to appointments but please attend the centre as usual, unless instructed otherwise.

The refurbishment of the external areas of the health centre will:

Improve access to primary and community care services.

  • Provide a modern and fit-for-purpose integrated care facility for the community.
  • Improve car parking for visitors, including disabled patients.
  • Enhance site security and external lighting.

We will be regularly updating our website with the latest news regarding the external/ internal works, so please check for any updates.

We thank you for your patience and understanding whilst the works are being carried out.

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Pharmacy First

Did you know a Pharmacist can see you for any of these 7 common illnesses:

  • Sinusitis
  • Sore throat
  • Earache
  • Infected insect bites
  • Impetigo
  • Shingles
  • UTIs in women

 

Did you know a Pharmacist can see you for any of these 7 common illnesses:

  • Sinusitis
  • Sore throat
  • Earache
  • Infected insect bites
  • Impetigo
  • Shingles
  • UTIs in women

 

31 Jan, 2024
2 Jan, 2024
Staff Changes

We would like to inform you  that due to personal circumstances, Dr. Jaya Kuzhively, has left Camberley Health Centre due to her relocating to a new location.

Dr. Jaya has been an integral part of our practice, and we appreciate the trust and confidence you have placed in her care. We understand that continuity of care is crucial, and we are committed to ensuring a smooth transition for you.  We welcome Dr Mona Qasim to the team and she will now be the named GP for Dr Jaya's patients.

We wish Dr. Jaya Kuzhively all the best in her future endeavours.

 

We would like to inform you  that due to personal circumstances, Dr. Jaya Kuzhively, has left Camberley Health Centre due to her relocating to a new location.

Dr. Jaya has been an integral part of our practice, and we appreciate the trust and confidence you have placed in her care. We understand that continuity of care is crucial, and we are committed to ensuring a smooth transition for you.  We welcome Dr Mona Qasim to the team and she will now be the named GP for Dr Jaya's patients.

We wish Dr. Jaya Kuzhively all the best in her future endeavours.

 

Looking after yourself: A focus on high blood pressure | Online Event

Almost 1/3 of people are thought to have high blood pressure and many don't know about it. Find out what you can do to manage yours.

About this event: Untreated high blood pressure can lead to heart attack, stroke, heart disease, kidney disease and dementia. Often it doesn't have any symptoms, which is why it's known as 'the silent killer'. 

Join this special session to hear from experts who can provide advice on managing your blood pressure so you can reduce your risk of serious illness. 

The event will be held online - on Microsoft Teams. The link to join the meeting will be shared nearer the date of the meeting with all those who have registered to attend.

Date and Time: Wednesday, 20th September 2023 18:00 to 19:00 IST

Location: Online

Please click the link below to book the eTickets and get further information.

Get your eTicket here

About the organiser: NHS Frimley is committed to involving local people in the design and improvement of local health care services. Find out more about our organisation, please click on the following link:

https://www.frimley.icb.nhs.uk/

 

Almost 1/3 of people are thought to have high blood pressure and many don't know about it. Find out what you can do to manage yours.

About this event: Untreated high blood pressure can lead to heart attack, stroke, heart disease, kidney disease and dementia. Often it doesn't have any symptoms, which is why it's known as 'the silent killer'. 

Join this special session to hear from experts who can provide advice on managing your blood pressure so you can reduce your risk of serious illness. 

The event will be held online - on Microsoft Teams. The link to join the meeting will be shared nearer the date of the meeting with all those who have registered to attend.

Date and Time: Wednesday, 20th September 2023 18:00 to 19:00 IST

Location: Online

Please click the link below to book the eTickets and get further information.

Get your eTicket here

About the organiser: NHS Frimley is committed to involving local people in the design and improvement of local health care services. Find out more about our organisation, please click on the following link:

https://www.frimley.icb.nhs.uk/

 

15 Sep, 2023
14 Aug, 2023
NHS App Messaging Service

You can now also receive messages through the NHS App Messaging Service.

This is a convenient and secure way for Camberley Health Centre to send you messages about your care.

What to expect from our messages

We may send you messages such as:  

  • appointment reminders
  • invites to health checks
  • changes to opening times

We will only send you a message if we need to contact you, for example if we have an update about your care.

We may continue to send you some information by SMS (text) message in addition.

How to check if you have a message in the NHS app

You will receive messages in 'View messages from your GP surgery and other NHS Services.'   

The best way to keep up with your messages is to download the NHS App on Google Play or the App Store and turn on notifications.

To check your messages:

  1. Log in to the NHS app.
  2. Go to View your messages.
  3. Select View messages from your GP surgery and other NHS Services.
  4. Then select Camberley Health Centre

Get NHS App notifications when we send you a message

To turn on notifications:

  1. Log in to the NHS app.
  2. Go to More.
  3. Select Account and settings.
  4. Then select Manage notifications.
  5. Use the toggle to turn notifications on or off.

You will see a new notification from the NHS App the next time we send you a message. Your notifications will tell you that you have a new message from your GP. 

You will still receive our messages if your notifications are turned off, but you will not see a notification on your device when you have a new message.

Your privacy while using the NHS App

If you want to find out how the NHS uses your information, please read the NHS account privacy policy.

You can now also receive messages through the NHS App Messaging Service.

This is a convenient and secure way for Camberley Health Centre to send you messages about your care.

What to expect from our messages

We may send you messages such as:  

  • appointment reminders
  • invites to health checks
  • changes to opening times

We will only send you a message if we need to contact you, for example if we have an update about your care.

We may continue to send you some information by SMS (text) message in addition.

How to check if you have a message in the NHS app

You will receive messages in 'View messages from your GP surgery and other NHS Services.'   

The best way to keep up with your messages is to download the NHS App on Google Play or the App Store and turn on notifications.

To check your messages:

  1. Log in to the NHS app.
  2. Go to View your messages.
  3. Select View messages from your GP surgery and other NHS Services.
  4. Then select Camberley Health Centre

Get NHS App notifications when we send you a message

To turn on notifications:

  1. Log in to the NHS app.
  2. Go to More.
  3. Select Account and settings.
  4. Then select Manage notifications.
  5. Use the toggle to turn notifications on or off.

You will see a new notification from the NHS App the next time we send you a message. Your notifications will tell you that you have a new message from your GP. 

You will still receive our messages if your notifications are turned off, but you will not see a notification on your device when you have a new message.

Your privacy while using the NHS App

If you want to find out how the NHS uses your information, please read the NHS account privacy policy.

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NHS App: A More Secure and Reliable Way to Receive Messages from Your Surgery

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

18 Aug, 2023
2 Aug, 2023
Staff Update

We would like to take this opportunity to let our patients know about some recent staff changes.

Sadly Dr Gabby Clark has decided not to return to Camberley Health Centre from her maternity leave.  We wish her well for the future.

We are pleased to announce that Dr Jaya Kuzhively has completed her GP training and will be staying at Camberley Health Centre as a salaried GP.  All of Dr Clark's patient's are now registered with Dr Jaya.

We have welcomed to the team, Mrs Cacilda Peixoto Arthur.  Cacilda has joined us as an Advanced Nurse Practitioner (ANP) and will be working Monday, Tuesday, Wednesday & Friday's

We would like to take this opportunity to let our patients know about some recent staff changes.

Sadly Dr Gabby Clark has decided not to return to Camberley Health Centre from her maternity leave.  We wish her well for the future.

We are pleased to announce that Dr Jaya Kuzhively has completed her GP training and will be staying at Camberley Health Centre as a salaried GP.  All of Dr Clark's patient's are now registered with Dr Jaya.

We have welcomed to the team, Mrs Cacilda Peixoto Arthur.  Cacilda has joined us as an Advanced Nurse Practitioner (ANP) and will be working Monday, Tuesday, Wednesday & Friday's

How you make a complaint about primary care services has changed

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290 

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290 

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

4 Aug, 2023
10 Jul, 2023
When do I need a check up?

To help inform patients when they should expect to have a review of their health or health condition, we have created a guide to try and explain this. Please click on the link below.

Schedule of reviews / screening

To help inform patients when they should expect to have a review of their health or health condition, we have created a guide to try and explain this. Please click on the link below.

Schedule of reviews / screening

image
Need help with your muscle or joint problems?

The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:

  • Lower back pain
  • Back and leg pain
  • Neck pain
  • Shoulder pain
  • Ankle pain
  • Knee pain
  • Soft Tissue Lower Limb pain
  • Hip pain

You can self-refer to the app by clicking on this link

Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.

You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.

If you develop another condition, select your new condition from within the app and it will be added to your account.

The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:

  • Lower back pain
  • Back and leg pain
  • Neck pain
  • Shoulder pain
  • Ankle pain
  • Knee pain
  • Soft Tissue Lower Limb pain
  • Hip pain

You can self-refer to the app by clicking on this link

Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.

You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.

If you develop another condition, select your new condition from within the app and it will be added to your account.

23 Nov, 2022
Directory of Support during the cost-of-living crisis

We know that people all across Surrey are feeling the impact of increasing costs and pressure on household budgets. 

This Directory of Support is designed to help, by pulling together all the financial and welfare advice on offer in the county. 

We hope you will find the information useful.

We know that people all across Surrey are feeling the impact of increasing costs and pressure on household budgets. 

This Directory of Support is designed to help, by pulling together all the financial and welfare advice on offer in the county. 

We hope you will find the information useful.

Healthier Together

The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered. 

The website provide advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that your child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.

Website

The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered. 

The website provide advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that your child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.

Website

16 Jun, 2023
image
Free Condoms For Under 25 Year Olds

In Surrey, there are a range of other sexual health services for anyone aged under 25. 

Sign up and find your nearest outlet 

Please visit the website or scan the QR code below.

www.healthysurrey.org.uk/sexual-health

https://www.simpleimageresizer.com/_uploads/photos/c97ae268/ss_67.png

Please click here to download the entire leaflet.

In Surrey, there are a range of other sexual health services for anyone aged under 25. 

Sign up and find your nearest outlet 

Please visit the website or scan the QR code below.

www.healthysurrey.org.uk/sexual-health

https://www.simpleimageresizer.com/_uploads/photos/c97ae268/ss_67.png

Please click here to download the entire leaflet.

Online Access to Your GP Medical Records

The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

From 1st November 2022, the NHS will be letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will  be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.

This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1st November 2022. For most people, access will be automatic, and you won’t need to do anything.

Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.

It is possible that there are abbreviations used in your medical records that you are not familiar with. The NHS website has a useful glossary of some of the commonest medical abbreviations used: https://tinyurl.com/mssbvh5v.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.

If you do not want to see your health record, or if you would like more information about these changes, please speak to our reception staff.

The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

From 1st November 2022, the NHS will be letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will  be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.

This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1st November 2022. For most people, access will be automatic, and you won’t need to do anything.

Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.

It is possible that there are abbreviations used in your medical records that you are not familiar with. The NHS website has a useful glossary of some of the commonest medical abbreviations used: https://tinyurl.com/mssbvh5v.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.

If you do not want to see your health record, or if you would like more information about these changes, please speak to our reception staff.

9 Sep, 2022
Fear of flying

Please note that as a practice we are no longer able to prescribe medication for anxiety / fear of flying. 

Please click here to read the information leaflet regarding this, which also contains some links to resources.  

Please note that as a practice we are no longer able to prescribe medication for anxiety / fear of flying. 

Please click here to read the information leaflet regarding this, which also contains some links to resources.  

The NHS Community Pharmacist Consultation Service

Get a consultation with a community pharmacist on the same day at a local pharmacy. Check these leaflets for more information.

Leaflet - 1

Leaflet - 2

Get a consultation with a community pharmacist on the same day at a local pharmacy. Check these leaflets for more information.

Leaflet - 1

Leaflet - 2

15 Jun, 2022
Help us help you get the right urgent care and support

Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual. 

Unless it’s an emergency remember there are lots of alternatives for you to make use of:

  • Visit your local pharmacy
  • During the day contact your GP practice via online consultation or phone
  • Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
  • For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.

Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.

Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual. 

Unless it’s an emergency remember there are lots of alternatives for you to make use of:

  • Visit your local pharmacy
  • During the day contact your GP practice via online consultation or phone
  • Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
  • For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.

Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.

Related Information