On 25th May 2022 we are switching to a new phone system. Please bear with us during this transition, although we are hoping it will run smoothly.


Patient News

We are looking to restarting NHS Health Checks, but not quite yet
29 Apr, 2022

You may have received an invite for a NHS Health Check and this invite has likely come from a more central source (whether NHS or local council) rather than our practice itself. 

These NHS Health checks are for patients without pre-existing medical conditions that already result in regular check ups and look at blood pressure, weight, cholesterol levels etc. They are not designed to help investigate symptoms you may have (this should still be directed to our reception team).

Currently, due to overall high demand amnd workload levels, we are opting to focus our health checks on those patients who have clinical conditions or are in more at-risk groups and we will be contacting them directly for their health checks. 

If you have received a letter from another source suggesting you book a NHS Health Check and are not in one of the higher risk groups, please bear with us and consider contacting our reception team from April 2022 onwards as we hope to be offering this service at that point.

Thank you for your understanding. 

Worry, Low Mood and Finding Work course
29 Apr, 2022

Worry, Low Mood and Finding Work course

Learn CBT based techniques to manage worry and low mood whilst finding work 

This 6 week course will focus on building an understanding of how mental health can affect employment, how to manage this whilst looking for work & tips on staying well while job hunting.

In partnership with Richmond Fellowship, this is free to access & funded through the NHS for adults (17+) registered with a GP in Surrey.

To self refer: 

Covid during pregnancy
29 Apr, 2022

Patients who are pregnant may benefit from  monitoring of oxygen levels during a Covid infection and hence we would like to hear from any patient who is currently pregnant and receives a positive Covid test result.

If this is the case, please contact the surgery so that this information can be passed on to an appropriate clinician.

The NHS Community Pharmacist Consultation Service
29 Apr, 2022

Get a consultation with a community pharmacist on the same day at a local pharmacy. Check these leaflets for more information.

Leaflet - 1

Leaflet - 2

Patient Access Emails
29 Apr, 2022

EMIS Health have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.

They would like to share the following guidance from Patient Access:

  • EMIS Health advise users of Patient Access to check the name and email address of the sender; all emails from Patient Access will come via an email address that ends in @patientaccess.com.
  • EMIS Health advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
  • EMIS Health strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
  • Email addresses used to register for Patient Access account are secure. They do not share any data and no data is ever saved or stored on any device you use to access Patient Access.
Changes to appointment system
29 Apr, 2022

In response to patient feedback, we all would like to return to a more normal way of working. From 8th November, we will be implementing a new appointment system which we hope will make it easier for you to book an appointment when needed.  

After this date, if you call the surgery to book an appointment you will be able to choose whether you would like a telephone or a face-to-face appointment. To enable us to do this safely, the receptionist will need to enquire about the nature of your problem. .  

Patients who have respiratory symptoms or fever or who decline to tell the receptionist why they are requesting an appointment will only be able to book a telephone appointment with a clinician. The clinician will then triage their symptoms on the telephone and may book them a face-to-face appointment if this is clinically necessary; for those with possible covid symptoms this will still be in the Hot Cabin in the car park.

New ways of working
29 Apr, 2022

Dear Patient,

The past 2 years have been very difficult and everyone has been affected by the Covid 19 pandemic in some way. General practice has also changed significantly since 2019 and we wanted to explain this, so that our patients can understand the changes, how the practice is functioning and what the future holds. 

Please read the entire letter here.

Diabetes Walks for Health
29 Apr, 2022

Diabetes Walks for Health is a new, free programme designed 
specifically for people living with Type 2 Diabetes.

Join us for a series of guided walks with trained walk leaders in Surrey Heath. They are devised to steadily improve health and fitness as well as providing useful and practical information to increase confidence in managing Type 2 diabetes effectively. This includes discussing topics such as food and nutrition, foot care, exercise, sleep, stress and signposting to local classes, activities and wellbeing sessions’.

Restarting Jan 17th 2022.
Walks are weekly on Mondays, 10am - 11am (registration 9:45am), excluding Bank holidays 
Frimley Lodge Park, Sturt Road, Frimley Green, Mytchett, Camberley GU16 6HY. 
(Meet outside the café)

To book your place, or for more info
Contact Craig Alford on 01276 707422 or email craig.alford@surreyheath.gov.uk



New Telephone System
19 May, 2022

We have taken on board the feedback from patients that the telephone system can be frustrating, slow and at times leave callers unanswered, despite our best efforts to rectify this.

We are therefore changing our telephone system to what we feel is a much improved one, allowing more control over incoming calls and ensuring they reach the right person in an appropriate time frame. This switch will be made on Wednesday 25th May 2022.

Much of the changes will be behind the scenes and therefore it may not be so apparent to patients calling in, but please be assured that there is a significant improvement expected with this.

We do ask for your patience as the new system is implemented and any early teething issues are resolved.


Please note that all incoming and outgoing calls on our system are recorded for training and monitoring purposes.

Community pharmacies open 2nd and 3rd June 2022
19 May, 2022

The NHS has published a list of community pharmacies that will be open over the June bank holiday (2nd and 3rd June) this year.

You can find a list of the pharmacies (grouped by county) here: NHS England and NHS Improvement South East » Pharmacy information

You can also use this interactive map to find your nearest one: Spring & Platinum Jubilee Bank Holidays - Pharmacy opening Times – Google My Maps