Currently, as with some other practices across our region, our eConsult service has been disabled at weekends due to concerns of patient safety, as a result of overwhelming demand. You can still utilise this service during opening hours and can continue to seek help from the NHS website, local pharmacy services and 111 at the weekend.
We are following the government guidelines and have changed our appointments system in the light of the current Coronavirus situation.
We are reducing non-essential attendance at the surgery. Hence you will be initially assessed with a telephone consultation (triage call) and no face-to-face consultations are bookable without clinician approval. Please help the reception team, when they ask you for information regarding your problem or query.
We have also temporarily disabled the ability to book appointments online, following advice from NHS England, to ensure we can help patients book the most appropriate appointment with the most appropriate person, and only face-to-face if clinically required.
Alternatively, you may wish to use the new eConsult service instead of an appointment. Please note, while we endevour to complete every requestin 3 working days, due to current circumstances, we may not be able to stick to this time frame. All requests will be actioned within 72 working hours.