Appointments

Currently, as with some other practices across our region, our eConsult service has been disabled at weekends due to concerns of patient safety, as a result of overwhelming demand. You can still utilise this service during opening hours and can continue to seek help from the NHS website, local pharmacy services and 111 at the weekend.

ROUTINE

URGENT

HOME VISIT

WHEN CLOSED

For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.

Pharmacy

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

The 35 conditions which can be treated at home with advice from the pharmacist include:

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

FIND A PHARMACY

NHS App

The simple and secure way to access a range of NHS services on your smartphone or tablet. Get the NHS app. You can also access on a web browser, please click here.

HOW IT WORKS

INITIAL SETUP

Get more control of your health and care

01
Manage appointments at your GP practice
02
Securely view your GP medical record
03
Order your repeat prescriptions
04
Check your symptoms, get instant advice, and more

App tip: Did you know that you can register on NHS app without visiting the practice? Few simple instructions to follow and get it done.

Call the Practice

Appointments can be booked by calling the practice during working hours

Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.

Call the practice

Why does the receptionist need to ask what’s wrong with me?

Our reception staff are important members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.

We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

Online Consultation

Econsult can be useful for administrative requests such as sick notes and for sending in Blood Pressure results. Please do not send an eConsult if you are expecting a telephone response as these are a form of electronic communication only. We will no longer be booking appointments via econsult.

How it works

01
Find your symptom, condition or request.
02
Fill out a quick form.
03
Your practice responds by phone or email, usually by the end of next working day

Get Started Watch Video

FAQs

What are the timings for routine appointments?

Appointments are available throughout the day during normal opening hours.

Does the practice offer routine appointments on weekday evenings and on weekends?

Improved Access to GP Practices

Local GP practices are working together to offer patients better access to GP appointments in Surrey Heath.

The service means that people living in Surrey Heath can access additional appointments outside of normal practice hours, including weekends. People must be registered with a GP surgery locally to qualify, and appointments can only be made in advance through their own GP practices.

Please note the service cannot accept walk-in patients.

If urgent care is required, please call NHS 111 for advice.

Additional weekend appointments will be available at designated practices throughout Surrey Heath. The location will alternate each week – further information can be found below.

The appointments are for routine general practice issues only and not for emergency care. Patients will be reminded of the location of their appointment at the time of making a booking.

To arrange an appointment, speak to your practice receptionist. Alternatively, the telephone number for booking on the day appointments is 01276 949999. Please note this will not be in use any other day.

Please click here for more information, including the rota and the addresses for the clinics.

Do you require an interpreter?

An interpreting service is available free of charge for patients using GP services. This includes interpreting for people who are deaf or deaf/blind. Some patients are happy to bring a companion to their appointment to act as interpreter; but we understand you may have occasions when this is not appropriate and prefer the assistance of 3rd party interpreting services (language translation or sign language translation)

We do not allow children to act as interpreters during your treatment or appointments.

Please advise us at the time of booking an appointment that you require assistance/ interpreter services.

Our providers are Sight for Surrey for Deaf/Blind services - Sight for Surrey - Sight for Surrey and Language Line for language services

KNOW WHERE TO GO

Consider the range of services available to you and use the NHS responsibly.

Care at Home

Care at home

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest

cough or cold
upset stomach
pain or headache
cuts and grazes
sore throat (but if for two weeks or more contact your GP)

For health advice,

Visit nhs.uk

Pharmacy

Pharmacist

Ask for advice on ailments, medicines and healthier living

queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
repeat prescription
sore eyes (but if persists go to optician)
runny nose
diarrhoea
bite or sting

Find a Pharmacy