We have taken on board the feedback from patients that the telephone system can be frustrating, slow and at times leave callers unanswered, despite our best efforts to rectify this.
We are therefore changing our telephone system to what we feel is a much improved one, allowing more control over incoming calls and ensuring they reach the right person in an appropriate time frame. This switch will be made on Wednesday 25th May 2022.
Much of the changes will be behind the scenes and therefore it may not be so apparent to patients calling in, but please be assured that there is a significant improvement expected with this.
We do ask for your patience as the new system is implemented and any early teething issues are resolved.
Please note that all incoming and outgoing calls on our system are recorded for training and monitoring purposes.