On Wednesday 27th September, our practice team will be out at training during the afternoon from 12:30pm. The practice phone lines will be covered by 111 or alternatively please visit Get help for your symptoms - NHS 111
We will be open as normal tomorrow from 8am.
Thank you for your patience
Patient News
Almost 1/3 of people are thought to have high blood pressure and many don't know about it. Find out what you can do to manage yours.
About this event: Untreated high blood pressure can lead to heart attack, stroke, heart disease, kidney disease and dementia. Often it doesn't have any symptoms, which is why it's known as 'the silent killer'.
Join this special session to hear from experts who can provide advice on managing your blood pressure so you can reduce your risk of serious illness.
The event will be held online - on Microsoft Teams. The link to join the meeting will be shared nearer the date of the meeting with all those who have registered to attend.
Date and Time: Wednesday, 20th September 2023 18:00 to 19:00 IST
Location: Online
Please click the link below to book the eTickets and get further information.
About the organiser: NHS Frimley is committed to involving local people in the design and improvement of local health care services. Find out more about our organisation, please click on the following link:
https://www.frimley.icb.nhs.uk/
Almost 1/3 of people are thought to have high blood pressure and many don't know about it. Find out what you can do to manage yours.
About this event: Untreated high blood pressure can lead to heart attack, stroke, heart disease, kidney disease and dementia. Often it doesn't have any symptoms, which is why it's known as 'the silent killer'.
Join this special session to hear from experts who can provide advice on managing your blood pressure so you can reduce your risk of serious illness.
The event will be held online - on Microsoft Teams. The link to join the meeting will be shared nearer the date of the meeting with all those who have registered to attend.
Date and Time: Wednesday, 20th September 2023 18:00 to 19:00 IST
Location: Online
Please click the link below to book the eTickets and get further information.
About the organiser: NHS Frimley is committed to involving local people in the design and improvement of local health care services. Find out more about our organisation, please click on the following link:
https://www.frimley.icb.nhs.uk/
You can now also receive messages through the NHS App Messaging Service.
This is a convenient and secure way for Camberley Health Centre to send you messages about your care.
What to expect from our messages
We may send you messages such as:
- appointment reminders
- invites to health checks
- changes to opening times
We will only send you a message if we need to contact you, for example if we have an update about your care.
We may continue to send you some information by SMS (text) message in addition.
How to check if you have a message in the NHS app
You will receive messages in 'View messages from your GP surgery and other NHS Services.'
The best way to keep up with your messages is to download the NHS App on Google Play or the App Store and turn on notifications.
To check your messages:
- Log in to the NHS app.
- Go to View your messages.
- Select View messages from your GP surgery and other NHS Services.
- Then select Camberley Health Centre.
Get NHS App notifications when we send you a message
To turn on notifications:
- Log in to the NHS app.
- Go to More.
- Select Account and settings.
- Then select Manage notifications.
- Use the toggle to turn notifications on or off.
You will see a new notification from the NHS App the next time we send you a message. Your notifications will tell you that you have a new message from your GP.
You will still receive our messages if your notifications are turned off, but you will not see a notification on your device when you have a new message.
Your privacy while using the NHS App
If you want to find out how the NHS uses your information, please read the NHS account privacy policy.
You can now also receive messages through the NHS App Messaging Service.
This is a convenient and secure way for Camberley Health Centre to send you messages about your care.
What to expect from our messages
We may send you messages such as:
- appointment reminders
- invites to health checks
- changes to opening times
We will only send you a message if we need to contact you, for example if we have an update about your care.
We may continue to send you some information by SMS (text) message in addition.
How to check if you have a message in the NHS app
You will receive messages in 'View messages from your GP surgery and other NHS Services.'
The best way to keep up with your messages is to download the NHS App on Google Play or the App Store and turn on notifications.
To check your messages:
- Log in to the NHS app.
- Go to View your messages.
- Select View messages from your GP surgery and other NHS Services.
- Then select Camberley Health Centre.
Get NHS App notifications when we send you a message
To turn on notifications:
- Log in to the NHS app.
- Go to More.
- Select Account and settings.
- Then select Manage notifications.
- Use the toggle to turn notifications on or off.
You will see a new notification from the NHS App the next time we send you a message. Your notifications will tell you that you have a new message from your GP.
You will still receive our messages if your notifications are turned off, but you will not see a notification on your device when you have a new message.
Your privacy while using the NHS App
If you want to find out how the NHS uses your information, please read the NHS account privacy policy.
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
We would like to take this opportunity to let our patients know about some recent staff changes.
Sadly Dr Gabby Clark has decided not to return to Camberley Health Centre from her maternity leave. We wish her well for the future.
We are pleased to announce that Dr Jaya Kuzhively has completed her GP training and will be staying at Camberley Health Centre as a salaried GP. All of Dr Clark's patient's are now registered with Dr Jaya.
We have welcomed to the team, Mrs Cacilda Peixoto Arthur. Cacilda has joined us as an Advanced Nurse Practitioner (ANP) and will be working Monday, Tuesday, Wednesday & Friday's
We would like to take this opportunity to let our patients know about some recent staff changes.
Sadly Dr Gabby Clark has decided not to return to Camberley Health Centre from her maternity leave. We wish her well for the future.
We are pleased to announce that Dr Jaya Kuzhively has completed her GP training and will be staying at Camberley Health Centre as a salaried GP. All of Dr Clark's patient's are now registered with Dr Jaya.
We have welcomed to the team, Mrs Cacilda Peixoto Arthur. Cacilda has joined us as an Advanced Nurse Practitioner (ANP) and will be working Monday, Tuesday, Wednesday & Friday's
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
To help inform patients when they should expect to have a review of their health or health condition, we have created a guide to try and explain this. Please click on the link below.
To help inform patients when they should expect to have a review of their health or health condition, we have created a guide to try and explain this. Please click on the link below.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
We know that people all across Surrey are feeling the impact of increasing costs and pressure on household budgets.
This Directory of Support is designed to help, by pulling together all the financial and welfare advice on offer in the county.
We hope you will find the information useful.
We know that people all across Surrey are feeling the impact of increasing costs and pressure on household budgets.
This Directory of Support is designed to help, by pulling together all the financial and welfare advice on offer in the county.
We hope you will find the information useful.
The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered.
The website provide advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that your child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.
The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered.
The website provide advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that your child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.
In Surrey, there are a range of other sexual health services for anyone aged under 25.
Sign up and find your nearest outlet
Please visit the website or scan the QR code below.
www.healthysurrey.org.uk/sexual-health
Please click here to download the entire leaflet.
In Surrey, there are a range of other sexual health services for anyone aged under 25.
Sign up and find your nearest outlet
Please visit the website or scan the QR code below.
www.healthysurrey.org.uk/sexual-health
Please click here to download the entire leaflet.
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
From 1st November 2022, the NHS will be letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.
This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1st November 2022. For most people, access will be automatic, and you won’t need to do anything.
Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.
It is possible that there are abbreviations used in your medical records that you are not familiar with. The NHS website has a useful glossary of some of the commonest medical abbreviations used: https://tinyurl.com/mssbvh5v.
These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.
The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.
If you do not want to see your health record, or if you would like more information about these changes, please speak to our reception staff.
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
From 1st November 2022, the NHS will be letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.
This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1st November 2022. For most people, access will be automatic, and you won’t need to do anything.
Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.
It is possible that there are abbreviations used in your medical records that you are not familiar with. The NHS website has a useful glossary of some of the commonest medical abbreviations used: https://tinyurl.com/mssbvh5v.
These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.
The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.
If you do not want to see your health record, or if you would like more information about these changes, please speak to our reception staff.
Please note that as a practice we are no longer able to prescribe medication for anxiety / fear of flying.
Please click here to read the information leaflet regarding this, which also contains some links to resources.
Please note that as a practice we are no longer able to prescribe medication for anxiety / fear of flying.
Please click here to read the information leaflet regarding this, which also contains some links to resources.
Get a consultation with a community pharmacist on the same day at a local pharmacy. Check these leaflets for more information.
Get a consultation with a community pharmacist on the same day at a local pharmacy. Check these leaflets for more information.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.